What information may we collect and how may we use it?
What information we may collect: in order to provide you with our services, we may ask you to provide the necessary personal information. If you do not provide personal information, we may not be able to provide you with our products or services.
We will collect the following information (whether it is personal or not):
Information which you provide to us or upload (including your contact information): we may collect any personal information you provide, such as name, mobile number, E-Wellness ID account information (e.g. your safety related information, birthday and gender), order, invoice information, and any other information you provide to us.
Medical information and archiving service: E-Wellness ID requests the user’s medical data and hospital documents, including without limitation prescriptions, inspection reports, inspection results, inpatient medical records and other content generated by the user’s visit to different medical institutions. We archive them in E-Wellness ID system.
Any information specified by us as being relevant to you: we may collect and use information such as E-Wellness ID account.
Location information: (only applicable to specific services/features) all information related to your location. For example, country code, city code, mobile network code, neighborhood ID, latitude, longitude and language settings.
Login information: information related to your use of any particular features, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, temporary message history and standard system logs.
We may also collect other anonymous information that is not associated with individuals. For example, when using a specific service, it is possible to collect the device model and system version number of the user’s mobile phone. The purpose of collecting such information is to improve the services which we provide to you. The type and amount of information collected depends on how you use, join or participate in our products and/or services.
How may such personal information be used?
We may use your personal information for the following purposes:
provide, process, maintain, improve and develop our platform and/or service provided to you, including after-sales service, customer support as well as service provided through the device or website.
communicate with you about your devices, service or any general queries (e.g. updates, customer consultation support, information about our activities, notifications).
carry out relevant promotional activities, e.g. providing promotional materials and any updates.
analyze and develop statistical information related to the use of our products and services for our business operations or legal obligations.
how we use your information(which may include personal information), details of which are provided below.
create your E-Wellness ID account: the personal information collected when creating an E-Wellness ID account through a website or mobile device may be used to establish the user’s personal E-Wellness ID account and data page.
process your purchase order: information related to e-commerce orders can be used to process purchase orders and related after-sales services, including customer support and reshipment. In addition, the order number may be used to cross check the delivery partner’s order and actual delivery of the package. Recipient information, including name, address, phone number and postcode may be used for delivery. Email addresses may be used to send package tracking information to the users. The list of purchased items may be used to print invoices and allow customers to identify packaged items.
provide location-based services: when providing E-Wellness ID services, we may use the location information to provide you with the correct service and provide the exact location to offer the best possible user experience.
collect user feedback: the feedback you choose to provide is extremely valuable to help E-Wellness ID improve our service. In order to track the feedback you choose to provide, we may use your personal information to contact you and keep records.
notification transmission: we may use your personal information from time to time to send important notifications.
What information may be collected and how to use it?
E-Wellness ID and third-party service providers use technologies such as cookies, tags, and scripts, which may be used to analyze trends, manage websites, track user activity and collect demographic information about the entire user base. We will receive from these companies separate and consolidated reports based on the use of these technologies.
Log files: we collect specific information and store it on log files as do most websites. Such information may include Internet Protocol (IP) address, browser type, Internet service provider (ISP), reference/exit page, operating system, date/timestamp, and/or hit and stream data. We will not link automatically collected data to other information which we collect about you.
Local storage HTML5/flash: we use local storage objects (LSO), such as HTML5 or flash, to store content and preferences. Based on your browsing behavior, the third party cooperating with us to provide certain features or advertise on the platform will also collect and store relevant information through HTML5 or flash cookies.
E-Wellness ID’s security measures: we undertake to guarantee your personal information security. In order to prevent unauthorized access, disclosure or other similar risks, we have implemented a reasonable process of physical, electronic and management measures to protect the information we collect from your mobile devices and E-Wellness ID platform. We will take all reasonable measures to protect your personal information.
For example, when you log into an E-Wellness ID account, you may choose to go through our two-step verification which ensures better security. When you send or receive information from a device to our server, we ensure that it is encrypted using the secure sockets layer (SSL) and other algorithms.
All of your personal information will be stored on a secure server and protected in a managed facility. We will classify your data according to its importance and sensitivity as well as ensure that your personal information is protected to the highest level of security. We guarantee that employees and third-party service providers who provide products and services to you through accessing your information are bound by strict contractual confidentiality obligations. If they fail to fulfill these obligations, they will be subject to disciplinary action or termination of cooperation. Similarly, we have special access control measures for cloud based data storage. By and large, we regularly review information collection, storage and processing practices, including physical security measures, so as to prevent any unauthorized access and use.
We will take all practical measures to protect your personal information. However, you shall be aware that the use of the Internet is not always safe, so we cannot guarantee the security and integrity of any personal information in a two-way transmission through the Internet.
What can you do?
You may safeguard your personal information by not disclosing your login password or account information to anyone (except for someone duly authorized by you). Whenever you log in as an E-Wellness ID account user, not least when you log in on another’s computer or public terminal, you shall always log out at the end of the session.
E-Wellness ID shall not be liable for any security breaches caused by a third party’s access to your personal information as a result of your failure to maintain the privacy of your personal information. Notwithstanding the above, you shall notify us immediately of any unauthorized use of your account or any other security breach by other users.
Your assistance will help us protect the privacy of your personal information.
If it is necessary to collect certain information or comply with applicable legal requirements or permits, we will keep personal information at all times. So long as we can reasonably presume that the purpose of personal information collection cannot be achieved by retaining personal information, we will not retain personal information for legal, dispute resolution, enforcement of our agreements or other business purposes, or we will eliminate any means of associating personal information with any individuals.
地址：40-3195 Granville Street, Vancouver, BC V6H 3K2, Canada
Tel: (1) 604-761-1111
Address: 40-3195 Granville Street, Vancouver, BC V6H 3K2, Canada
Thank you for taking the time to read our terms and policies!