易康码重视用户的隐私。您在使用我们的服务时，我们可能会收集和使用您的相关信息，本《用户隐私政策》与您所使用的易康码服务息息相关，希望您仔细阅读，在需要时，按照本《用户隐私政策》的指引，做出您认为适当的选择，如果您有任何问题，请告诉我们。
The E-Wellness ID firmly stands by the privacy of its users. When you use our services, we may collect and use your information. This Privacy Policy is closely related to E-Wellness ID services you use. We ask that you read it carefully and make appropriate choices according to this Privacy Policy when necessary. Please contact us if you have any questions.
您使用或继续使用我们的服务，即意味着同意我们按照本《用户隐私政策》收集、使用、储存和分享您的相关信息。
By using or continuing to use our services, you agree that we may collect, use, store and share your information in accordance with this Privacy Policy.
Our undertakings
本隐私政策规定了易康码网站、易康码微信公众平台及相关小程序、易康码应用程序、易康码支付工具等（以下简称“易康码”或“易康码平台”）如何收集、使用、披露、处理和保护您在使用我们的产品和服务时提供给我们的信息；若我们要求您提供某些信息，以便在使用易康码产品和服务时验证您的身份，我们将仅严格遵守本隐私政策和/或我们的用户条款与条件来使用这些信息。
This Privacy Policy specifies how to collect, use, disclose, process and protect the information which you provide to us when you use our products and services at our E-Wellness ID website, E-Wellness ID WeChat public platform and in-app applets, E-Wellness ID app and payment tools, (“E-Wellness ID” or “E-Wellness ID Platform”). If we request that you provide information for us to verify your identity when you use E-Wellness ID products and services, we will only use this information strictly in accordance with this Privacy Policy and/or our terms and conditions.
本隐私政策在制定时充分考虑到您的需求；您全面了解我們的个人资料收集和使用要求，而且确信自己最终能控制提供绐易康码的个人信息。这一点至关重要。
This Privacy Policy is formulated with full consideration of your needs so that you have a comprehensive understanding of our requirements for personal data collection and use, and that you are convinced to maintain ultimate control over your personal information provided to us, which is a crucial issue.
在这项隐私政策中，“个人信息”指信息本身或与易康码能够访问的个人的其他信息联系后能够识别特定个人的数据。此类个人信息包括但不限于您的姓名、地址、电话号码。
In this Privacy Policy, “personal information” refers to the data which can identify an individual after accessing the information itself or other information on an individual that E-Wellness ID can access. Such personal information includes without limitation your name, address and telephone number.
通过使用易康码产品和服务，即表示您已阅读、认可并接受本隐私政策中所述之所有条款，包括我们随时作出的任何变更。我们承诺遵照适用法律法规来保护您的个人信息的隐私、机密和安全。同时我们承诺我们的全体员工履行这些义务。
By using E-Wellness ID products and services, you have read, understood and accepted all terms and conditions set forth in this Privacy Policy, including any changes we may make at any time. We undertake to protect the privacy, confidentiality and security of your personal information in accordance with the applicable laws and regulations. At the same time, we undertake that all our employees will do the same.
我们所希望的就是为我们的用户带来最好的体验。如果您对这一隐私政策中的内容有任何疑问，请联系我们。
We wish is to bring the best experience to our users. Please contact us if you have any questions about the content of this Privacy Policy.
What information may we collect and how may we use it?
收集的信息类别：为了向您提供我们的服务，我们会要求您提供必需的个人信息。如果您不提供个人信息，我们可能无法向您提供我们的产品或服务。
What information we may collect: in order to provide you with our services, we may ask you to provide the necessary personal information. If you do not provide personal information, we may not be able to provide you with our products or services.
我们将收集以下各类信息（无论其是否为个人信息）：
We will collect the following information (whether it is personal or not):
您提供给我们或上传的信息（包括您的联系方式）：我们可能收集您提供的任一或所有个人信息，例如姓名、手机号码、易康码账号信息（例如您的安全相关信息、生日、性别）、订单、发票信息、以及您提供绐我们的任何其他信息。
Information which you provide to us or upload (including your contact information): we may collect any personal information you provide, such as name, mobile number, E-Wellness ID account information (e.g. your safety related information, birthday and gender), order, invoice information, and any other information you provide to us.
用户医疗信息收集及存档服务：易康码向医院请求用户的医疗数据及文档，包括但不限于用户在不同的医疗机构中就诊产生的处方、检验报告、检查结果、住院病历等内容，并在易康码系统中进行存档。
Medical information and archiving service: E-Wellness ID requests the user’s medical data and hospital documents, including without limitation prescriptions, inspection reports, inspection results, inpatient medical records and other content generated by the user’s visit to different medical institutions. We archive them in E-Wellness ID system.
我们指定的与您相关的信息：我们可能收集并使用诸如易康码账号等信息。
Any information specified by us as being relevant to you: we may collect and use information such as E-Wellness ID account.
位置信息：（仅适用于特定服务/功能）与您的位置相关的各类信息。例如国家代码、城市代码、移动网络代码、小区标识、经纬度信息和语言设置。
Location information: (only applicable to specific services/features) all information related to your location. For example, country code, city code, mobile network code, neighborhood ID, latitude, longitude and language settings.
登录信息：与您使用某些功能、应用和网站相关的信息。例如cookie和其他匿名标识符技术、IP地址、临时消息历史和标准系统日志。
Login information: information related to your use of any particular features, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, temporary message history and standard system logs.
我们还可能收集其他各类与个人没有关联的匿名信息。例如，在使用特定服务时，可能收集用户的手机的设备型号和系统版本号。收集此类信息的目的在于改善我们向您提供的服务。所收集信息的类别和数量取决于您如何使用、加入或参与我们的产品和/或服务。
We may also collect other anonymous information that is not associated with individuals. For example, when using a specific service, it is possible to collect the device model and system version number of the user’s mobile phone. The purpose of collecting such information is to improve the services which we provide to you. The type and amount of information collected depends on how you use, join or participate in our products and/or services.
How may such personal information be used?
收集个人信息的目的在于向您提供产品和/或服务，并且保证我们遵守适用法律。您特此同意我们出于本隐私政策规定的目的处理个人信息，并向为您提供服务的相关医院、我们的关联公司、第三方服务供应商（定义如下）、合作方披露个人信息。
The purpose of collecting personal information is to provide you with products and/or services and also to ensure that we comply with applicable laws. You hereby consent to our processing of personal information for the purposes set forth in this Privacy Policy and to the disclosure of your personal information to the relevant hospitals, our affiliates, third-party service providers (as defined below) and partners that provide services to you.
我们可能会将您的个人信息用于下列目的：
We may use your personal information for the following purposes:
provide, process, maintain, improve and develop our platform and/or service provided to you, including after-sales service, customer support as well as service provided through the device or website.
communicate with you about your devices, service or any general queries (e.g. updates, customer consultation support, information about our activities, notifications).
carry out relevant promotional activities, e.g. providing promotional materials and any updates.
analyze and develop statistical information related to the use of our products and services for our business operations or legal obligations.
how we use your information(which may include personal information), details of which are provided below.
create your E-Wellness ID account: the personal information collected when creating an E-Wellness ID account through a website or mobile device may be used to establish the user’s personal E-Wellness ID account and data page.
process your purchase order: information related to e-commerce orders can be used to process purchase orders and related after-sales services, including customer support and reshipment. In addition, the order number may be used to cross check the delivery partner’s order and actual delivery of the package. Recipient information, including name, address, phone number and postcode may be used for delivery. Email addresses may be used to send package tracking information to the users. The list of purchased items may be used to print invoices and allow customers to identify packaged items.
provide location-based services: when providing E-Wellness ID services, we may use the location information to provide you with the correct service and provide the exact location to offer the best possible user experience.
collect user feedback: the feedback you choose to provide is extremely valuable to help E-Wellness ID improve our service. In order to track the feedback you choose to provide, we may use your personal information to contact you and keep records.
notification transmission: we may use your personal information from time to time to send important notifications.
What information may be collected and how to use it?
E-Wellness ID and third-party service providers use technologies such as cookies, tags, and scripts, which may be used to analyze trends, manage websites, track user activity and collect demographic information about the entire user base. We will receive from these companies separate and consolidated reports based on the use of these technologies.
Log files: we collect specific information and store it on log files as do most websites. Such information may include Internet Protocol (IP) address, browser type, Internet service provider (ISP), reference/exit page, operating system, date/timestamp, and/or hit and stream data. We will not link automatically collected data to other information which we collect about you.
Local storage HTML5/flash: we use local storage objects (LSO), such as HTML5 or flash, to store content and preferences. Based on your browsing behavior, the third party cooperating with us to provide certain features or advertise on the platform will also collect and store relevant information through HTML5 or flash cookies.
Security Guarantee
易康码的安全措施：我们承诺保证您的个人信息安全。为了防止未经授权的访问、披露或其他类似风险，我们落实了合理的物理、电子和管理措施流程，保护我们从您的移动设备和易康码平台上收集的信息。我们将采取所有合理的措施保护您的个人信息。
E-Wellness ID’s security measures: we undertake to guarantee your personal information security. In order to prevent unauthorized access, disclosure or other similar risks, we have implemented a reasonable process of physical, electronic and management measures to protect the information we collect from your mobile devices and E-Wellness ID platform. We will take all reasonable measures to protect your personal information.
例如，当您访问易康码账户时，您可以选择我们的两步验证程序来保证更好的安全性。当您从设备向我们的服务器发送或收取信息时，我们将确保使用安全套接层（SSL)和其他算法对其进行加密。
For example, when you log into an E-Wellness ID account, you may choose to go through our two-step verification which ensures better security. When you send or receive information from a device to our server, we ensure that it is encrypted using the secure sockets layer (SSL) and other algorithms.
您的个人信息全都被储存在安全的服务器上，并在受控设施中受到保护。我们依据重要性和敏感性对您的数据进行分类，并且保证您的个人信息具有最高的安全等级。我们保证通过访问这些信息来帮助向您提供产品和服务的员工和第三方服务供应商具有严格的合同保密义务，如果未能履行这些义务，其将会受到纪律处分或被终止合作。同样，我们对以云为基础的数据存储设有专门的访问控制措施。总而言之，我们定期审查信息收集、储存和处理实践，包括物理安全措施，以防止任何未经授权的访问和使用。
All of your personal information will be stored on a secure server and protected in a managed facility. We will classify your data according to its importance and sensitivity as well as ensure that your personal information is protected to the highest level of security. We guarantee that employees and third-party service providers who provide products and services to you through accessing your information are bound by strict contractual confidentiality obligations. If they fail to fulfill these obligations, they will be subject to disciplinary action or termination of cooperation. Similarly, we have special access control measures for cloud based data storage. By and large, we regularly review information collection, storage and processing practices, including physical security measures, so as to prevent any unauthorized access and use.
我们将采取所有可行的措施保护您的个人信息。但是，您应当意识到互联网的使用并不总是安全的，因此，我们不能保证在通过互联网双向传输时任何个人信息的安全性和完整性。
We will take all practical measures to protect your personal information. However, you shall be aware that the use of the Internet is not always safe, so we cannot guarantee the security and integrity of any personal information in a two-way transmission through the Internet.
What can you do?
您可以通过不向任何人（除非此人经您正式授权）披露您的登录密码或账户信息，为保护您个人信息的安全发挥作用。无论您何时作为易康码账号用户登录，尤其是在他人的计算机或公共互联网终端上登录时，在会话结束时您总应注销退出。
You may safeguard your personal information by not disclosing your login password or account information to anyone (except for someone duly authorized by you). Whenever you log in as an E-Wellness ID account user, not least when you log in on another’s computer or public terminal, you shall always log out at the end of the session.
易康码不对因您未能保持个人信息的私密性而导致第三方访问您的个人信息进而造成的安全疏漏承担责任。尽管有上述规定，如果发生互联网其他任何用户未经授权使用您账户的情况或其他任何安全漏洞，您必须立即通知我们。
E-Wellness ID shall not be liable for any security breaches caused by a third party’s access to your personal information as a result of your failure to maintain the privacy of your personal information. Notwithstanding the above, you shall notify us immediately of any unauthorized use of your account or any other security breach by other users.
您的协助将有助于我们保护您个人信息的私密性。
Your assistance will help us protect the privacy of your personal information.
Retention Policy
如有必要实现收集信息的目的，或者遵守适用法律要求或允许，我们将一直保留个人信息。只要能够合理推断保留个人信息不能实现收集个人信息的目的，并且出于法律、解决纠纷、强制实施我们的协议或其他商业目的不再需要保留信息时，我们将不再保留个人信息，或者会消除将个人信息和特定个人关联起来的途径。
If it is necessary to collect certain information or comply with applicable legal requirements or permits, we will keep personal information at all times. So long as we can reasonably presume that the purpose of personal information collection cannot be achieved by retaining personal information, we will not retain personal information for legal, dispute resolution, enforcement of our agreements or other business purposes, or we will eliminate any means of associating personal information with any individuals.
Other Requirements
优先顺序：如果用户协议与本隐私政策之间存在不一致，将以用户协议条款为准。
Priority: in case of any inconsistency between the Terms and Conditions and this Privacy Policy, the Terms and Conditions shall prevail.
Privacy Policy Updates
我们会对隐私政策进行定期审核，可能会更新本隐私政策。如果我们对本隐私政策进行重大变更，我们将通过（向您账户指定的联系方式发送）信息或在易康码平台公布通知您，这样您可以了解我们收集的信息以及我们如何使用这些信息。此类隐私政策变化将从通知或公布规定的生效日期开始适用。我们建议您定期查阅本平台获取我们的最新信息。您继续使用电脑、手机和/或其他任何设备上的易康码服务，将被视为接受更新的隐私政策。
We will review this Privacy Policy on a regular basis for possible updates. If we make any significant changes to this Privacy Policy, we will notify you via (the contact information designated by your account) or publishing it on E-Wellness ID platform, so that you may understand the information we have collected and how we use it. Such changes will apply from the effective date of the notice or announcement. We suggest that you regularly check this platform for updates. Your continued use of E-Wellness ID service on your computer, mobile phone and / or any other devices will be deemed your acceptance of the updated privacy policy.
Contact Us
如果您对用户协议或隐私政策有任何意见或问题，请通过以下方式联系我们：
电话：(1) 604-761-1111
地址：40-3195 Granville Street, Vancouver, BC V6H 3K2, Canada
感谢您花时间了解我们的条款与政策！
If you have any suggestions or questions about the Terms and Conditions or the Privacy Policy, please contact us:
Email: [email protected]
Tel: (1) 604-761-1111
Address: 40-3195 Granville Street, Vancouver, BC V6H 3K2, Canada
Thank you for taking the time to read our terms and policies!